The mother is sixteen, and Medicos delivered the baby at term one month ago without complications. They were seen 2-3 days after birth. they were in the office two days ago with the same concern that the baby would not stop crying. The vital signs are normal and the physical examination is noncontributory. The baby has gained a normal amount of weight in the past month.
I sensed a reluctance to bill for this visit because the resident correctly assessed that there was no real disease here, and that the parents were very poor. The registration materials reflected a green sheet indicating that the family was going to pay cash for the visit(uninsured patient). Medicos uses pink sheets to signal doctors that the pink sheet patients require navigation of the highly regulated health care insurance industry. Can you believe it--two classes of health care?
Where to begin? First, "Grandmother Camellia RN" suggests that probably the baby is crying because he is hungry. Good thought! Psycho-socially, family physicians should articulate the "teenage mother syndrome" and separately mention special needs for the "uneducated, Spanish only, strange country, socially isolated" new mother. Offering the breast exclusively is immunologically idealistic, but this baby probably needs a "feed on demand" schedule which includes formula after ten minutes on each breast. I apologize for failing to emphasize the feeding issues during our attending session. Medicos attendings need to be vigilant on these newborn issues.
The family incorrectly registered as an uninsured patient because they did not understand what their Tenncare card(Medicaid) card meant. The baby received a Tenncare card at the hospital. Apparently there was no translation or structured feedback in the hospital to address this issue. MedicosNash has been asking Dr Dyer to study this situation.
Dense misunderstanding of Medicaid rights leads to unnecessary expense for family's with few financial resources. The mother's age was appropriately mentioned by Dr Dyer, but this review is articulating these issues with emphasis and amplification..
Secondly there was an understandable reluctance by Dr. Dyer to bill these poor people. BUT, Medicos asks that physicians review the big picture on each patient before focusiing down on the obvious. Primary Care has been driven to the brink of extinction for lack of attention to the ecology of health care financing; ie, charges and collections. Medicos requires that practice management be taught along side traditional disease oriented medicine. This case is a good example.
Doctors should immediately tune in to the fact that a Medicos baby delivered by Medicos in one of the Medicos hospitals, has been registered for Medicaid. Medicos has invested financial support to help these patients get registered for medicaid. Our goal was to remove a financial barrier to health care for these children.
Therefore, the appearance of a green sheet(indicating uninsured status) on these patients should immediately trigger the "social worker gene" in each of us. Once the Tenncare card is located in the mother's purse, the physician is able to charge a well child and an acute visit to Tenncare. This is much needed revenue(about $105) for support of the mission. Without revenue, primary care will not prosper.
This why the Medicos "system" of attending has been developed. Lay out the encounter form, the green/pink sheet, and the growth chart side by side. All are equally important for each attending session. Don't start teaching until the student has written their opinion of the issues and desired management.
Wm. MacMillan Rodney MD, FAAFP, FACEP
Clinical Professor of Family Medicine
American Board of Family Medicine Obstetrics
Medicos para la Familia
Index--Newborn won''t stop crying